Thursday, 17 December 2009

  • Wait Staff: How To Earn That 15%

    Itinvolvedwhippedcream@xanga, who is a waitress, sent us a question inspired by all of our recent discussions about restaurant tipping and waiter/waitress etiquette. Since the general consensus was that wait staff performance relates to tip, Itinvolvedwhippedcream wanted to know:

    What should I, as a waitress, do or not do (in YOUR personal opinion) to ensure that I receive at least a 15% tip?

    For me, 15%—or, more often, a little over—is standard. If there aren't any problems with the service or food, that's what you get. Even if there's one mistake, I'm usually pretty understanding. If I'm to tip 20% or more, it involves a complicated formula of: having enough money, being slightly drunk (maybe), being in a good mood, and really enjoying my server and/or meal.

    Which brings us to our next point—Itinvolvedwhippedcream also submitted a rant regarding some of the comments she's seen about tipping. She brings up some good points:

    It very much bothered me to see on past posts about tipping that many people do not leave a 15% tip for adequate waitresses, but rather only tip the proper amount if the waitress is "awesome." More and more I've discovered that this isn't a rare factor in tipping—EVERYONE expects it now. This “awesome” factor is an often unreachable, unique, and non-consistent factor, and depends much more on you than it does on the waitress.

    It is horribly unfair to the waitress to not give her the baseline amount unless she’s “awesome,” because that “awesomeness” is up to YOU. Why is she awesome? Is she pretty? Does she giggle? Are you charmed by your personal attraction to her? Maybe you tend to ramble and she smiled and listened through it. Maybe she didn’t charge you for that second beer or kept your bread stick basket full till the moment you left.

    Did she go above and beyond the call of duty? Then tip her above and beyond your call of duty! (In other words, more than 15%!)

    Sometimes you just won’t connect with the waitress on an “awesome” level. Are you open to it? Maybe you don’t feel like conversation. Maybe she doesn’t giggle. Maybe—let’s be honest—she’s not that pretty. Still, does she respond to your needs? Bring you the foods you want? Refill your drinks? Does she make an earnest effort? Then give her at least that 15%. If you’re negotiating my tip because I’m not “awesome” enough, then all my hard work was in vain.

    What's a server got to do to get that 15% tip? Are you ever reliant on this elusive "awesome" factor?

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Comments (121)

  • SleepyLaura@xanga

    Oh, this is is so awesome. People forget how much of waiting tables is acting. I hate the fact that to get a 15% tip, I often times have to giggle at lewd comments and pretend I'm okay with my boobs getting being the only thing people talk to.

    It's exhausting being "on" all the time.

  • MsKittyCatty@xanga

    I give the standard 20%, not 15%, but anyway, to earn it a waitress has to make sure my glass is never empty, or she's there as soon as it goes empty. She has to be polite and smile when she greets me, and know the menu. She has to bring out my food in the correct order (as in salad first, entree, etc) and clear away plates as they empty, not just leave them on the table. I expect to be asked if I want dessert as I'm finishing my entree and if I say no, I expect my check asap. I think these are all basic things for a waiter or waitress too. I don't expect some "wow" factor, just a decent worker.

  • joyouswind@xanga

    I tip at least 20% and round up, almost always. I haven't yet had a really sucky waiter/waitress/hair stylist/etc, but I guess if I did, I'd tip minimal or not at all. And they'd have to really suck. Like forget about me and blatantly not give a hoot that I'm there. 

  • Katey8998@xanga

    plus we only make 2.83 an hour. We rely on tips :(

  • imTHEmeowMIXcat@xanga

    I will always tip 20% unless the experience is horrible. My feeling is this: If I can't afford the most expensive thing there with a 20% tip, I probably have no business going out, and will stay home and eat a sammich or something instead. ^_^

  • aplynch1@xanga

    You have to be a real moron not to be able to earn a %15 gratuity.

  • snowandstarstone@xanga

    A lot of people have started to notice restaurants adding a tip to their bill and eventually make a habit of not tipping because they assume it's already tucked into what they pay on the way out the door. That and they don't feel like tipping extra after seeing that.

  • itangel@xanga

    As long as my glass is never empty and the food and drinks are brought out in a reasonable time, She/he will get the 20%


    I will tip more when I go out with a group of my friends. And if a guartity is already added, i tend to leave and extra dollar or two.

  • anonymous

    I've seen a lot of people say that they would only go out if they can afford to give 20% in tips, and as a poor student I can only afford to give maximum 15% most of the time, unless it's very cheap. I understand that they need tips to survive, but isn't it better to go to a restaurant that's not full, be a polite and understanding customer, but give them a tip less than the new standard 20%? Not going at all would equal $0 in tips vs. maybe $2 or 3. Everything counts doesn't it?

  • whitetrashpoet@xanga

    I've got fairly low expectations for servers - I've worked customer service and I know it's a miserable business, so I totally get it if you're flustered and busy. I just ask that you smile, do your best to stay on top of refills, etc., and if it's going to be a bit of a wait for food or if you get crazy slammed after I get seated, just stop by and say, "Hey guys, I am so sorry. It got really crazy here, sorry if you haven't seen me in a bit! Food may be a few minutes out but I'll see to it that you get it as soon as it's ready." Just something to let me know that you still know we're one of your tables and you aren't purposely ignoring us. You don't have to spend 10 minutes chatting each time you stop by - just smile, be friendly without being fake, and be honest. It's cool if there's a kitchen screw up and you bring me the wrong thing. Just say, "Oops, so sorry, let me get you the correct order."

    I try to tip 15% minimum. Sometimes it's a bit less, but unless the service is downright insulting, I never go less than 10. Even bad servers get 10 percent from me. I've had bad days at work too; I'm just lucky I was in a job where my pay wasn't affected.

  • Stephaniejo16@xanga

    I've been a waitress at Olive Garden for 5 months now and it is so much different than I expected. I never before knew what being a waitress was really like. It's amazing how much people take us for granted when they don't realize all the work we do for them. When I'm taking really good care of the customer they wont ever need a thing, and then being polite and try to start conversations with people. Then those same people leave you $1.50????? People need to realize that this is our source of income! Hourly we get $2.13. That is no where close to meeting ends needs. So if you have a good waitress/waiter, leave them a reasonable tip, and thank you to those of you that do. :)

  • Ashleysickles@xanga

    Thank goodness we don't have to tip here in Australia(I'm from the states, I hate tipping..  But I've also worked in cafes, so I understand the pain.). Then again, waitstaff here get on average $15.00+ per hour. As a general rule though if your server was helpful, attentive and nice, it's considerate to leave a tip. Usually $5 or whatever is in your wallet, or just round up the bill.
    My mum came to visit us just recently, and at every restaurant we went to she would state that she is "American and therefore expected to tip 20%", when we told her not to she was quite baffled. Once we explained that minimum wage is higher than $2 an hour she understood, but still gave 10-20 dollar tips if she liked the waitress.
    I always, even in America refused to tip if the server was rude, or a smartypants. Make an honest effort and you'll get that extra money, we all know it's the only way you can pay the bills. ^_^

  • itscatwithak@xanga

    I tip a minimum of 20%.  I'll leave 15% once in a while if the service isn't great and what I mean by that is I get my water & it isn't refilled once, even though its been empty since halfway through the meal.  The server doesn't stop by the table except to take the order, meaning other people drop of the food and then I have to track someone down to get the check.  If the server is rude I'll also give 15% percent because I was a waitress when I was younger and even when I was having a horrible day I'd fake a smile.  If the waitress is at least attempting to make an effort I give 20% even if they aren't cheerful, but I don't see a reason for them to be rude or even flat out mean to customers.  As for more then 20% I give that to the servers who go above and beyond.  The ones that refill my cup whenever its less then half full.  Who stop by to check to make sure the food is alright and check to see if I need anything else.  Most importantly they bring the check within a few minutes of us either receiving desert or saying that we don't want it.  Besides not having my drink filled the only other thing that really bugs me more is when I've told the server I'm done & I don't get a check for a good 20 min.  I never understood that one since when I was a waitress we always wanted to get people moving on as soon as possible so we could get a new party in the seats.

  • P0RCELA1N_D0LL@xanga

    if the waitress/waiter politely calls me madamoiselle with a friendly smile and makes me feel welcomed there, I'll leave a great tip:) I'll patiently wait for my order and give her/him the benefit of the doubt if it is a busy day.

  • Itinvolvedwhippedcream@xanga

    Thanks for posting me! :)


    Everyone on here is so positive so far... But I'm curious to hear the more negative responses, as well. =]  By the way, a much more thorough argument is on my page!

  • tracezilla@lovelyish

    For me, no. In order for me to withhold all of or part of my tip, the waiter/waitress has to actually do something wrong and it either has to be something really bad (like being rude to me), or a series of several mistakes. And I certainly take into account whether the waitress/waiter is busy with a lot of other customers or appears to be having a day when they are obviously hassled for one reason or another. :p

    So, awesome isn't a factor for me, but at least making an effort to do your job the regular way is. :p If that makes sense? :/

  • cbreezii@xanga

    People don't get that some places pay their wait staff under minimum wage because they expect them to make it up in tips. So to not tip fairly is awful. Plus, if the food takes long to make, something is made wrong, etc. it's usually the kitchen's fault, not the wait staff. I have never waitressed but my mom did for 20 years. She had customers that made her cry, people who would stiff, long grueling hours, and even had surgery on her feet. The least that a customer can do is tip 15-20%. And if you have a problem with this, go to McDonalds. No tipping required.

  • wordsXwithoutXremorse@xanga

    There's your guide to eating out. Follow it or piss off.

    1. CHILDREN:
    If you have children, DO NOT let them, open and dump
    anything on the table (ie; salt, sugar, etc). IF YOU DO, you should
    leave extra money for the server to clean up YOUR CHILD'S mess & to
    restock the now unusable wasted items. We are neither their babysitter
    nor their parent. The least you can do is pay us for the extra work.
    Also make sure you control your kids and don't let them scream or run
    around the restaurant. It's very distracting not to mention dangerous
    if they get ran over by a server with hot food in their hands.

    2. "THE CAMPERS":
    If
    you feel the necessity to stay for longer than 15 minutes after you
    pay, its an extra $3 every 30 minutes. We make our money from the
    tables. If you are in one and we can't seat it, we don't make money.

    3. COMPLIMENTS:
    Telling
    a server they are the best server they've ever had is not a tip. If we
    are good, let us know by leaving us more money. We cant pay our bills
    on compliments. Its not that we don't appreciate the praise, its just
    that if you say that and then leave 10% it's an insult.

    4. THE SALVATION PAMPHLETS:
    Prayer
    cards and any other religious pamphlet is NOT a tip. It is insulting
    that you assume we are w/o religion and must save us. Again, like ..3,
    we cant pay bills w/prayer cards. We'd go to church on Sundays if it
    wasn't mandatory to work on Sundays because EVERYONE who goes to church
    follows it by eating out.

    5. TIPPING:
    It is not 1960. Cost of
    living has gone up dramatically since then. 20% is the amount of what
    you should be tipping your servers for doing a good job. 15% is
    acceptable for doing their job, with no smiling, friendliness, or chit
    chat; strictly service. Remember, our companies pay us minimum wage
    (minumum wage for servers is $2.13) And we are taxed on 10 percent of
    your meal automatically anyway. So if your meal is $100 and you leave
    $10 and we tip out $4-5 to the busser, bartender, and whoever else then
    we pay tax on the amount we're left with! It seems small but it adds
    up. How many times do you eat out per week and do this? A perfect
    example of how little our paychecks are, last week I worked for 80
    hours exactly. My paycheck was $57.18. Think every single tip doesn't
    count?

    6. THE COMPLAINERS:
    If you get a discount because of
    your food was prepared wrong or something, do not take it out of our
    tip. We didn't cook it!! The cooks get paid hourly regardless if the
    food sucks. However, we only make what you give us.

    7. THE FREE STUFF:
    If
    you happen to get anything for free and you did not have a problem with
    your dining experience, most of the time it is because the server
    thinks you will realize that they are giving it to you for free. There
    should be extra tip thanking the server for the free item. They could
    get in a lot of trouble giving away free stuff. You should give them
    hazard pay for it.

    8. THE LATE ONES:
    If you come into the
    restaurant 10 mins before closing or any time near closing hurry up and
    order your food and get out. Closed means closed, not social hour. It
    is so rude to sit there and take your sweet ass time. We can't leave
    until you leave because we have to do sidework and clean the table you
    are sitting at. We don't want to stand there waiting for you for an
    extra hour just because you don't want to go home. We recommend 24 hour
    establishments such as Dennys if you wish to sit into the wee hours of
    the night.

    9. THE TABLE HOGGERS:
    If you only come in for
    coffee or a dessert, to do paper work, or to have a meeting, don't sit
    there taking up our booths for hours. We are not Starbucks or a hotel
    restraunt. If you want to sit for hours, go there or else you better
    leave a good tip for us and camping fee included.

    10. THE GREET:
    When
    we come up to the table to greet you and we ask how you are doing
    please let us know. We honestly want to know how you are doing. If you
    are in a bad mood we want to know that from the beginning. A confused
    stare or complete silence does not suffice as a reply to "How are you
    doing?". Also most of us are REQUIRED to say certain things during the
    greeting, so please don't interrupt our greeting and say "I want
    coffee", "Can we get some bread?", or "What are the soups?" Another
    thing that is very rude is to start talking on your cell phone or to
    other people in your group when your server comes to greet you. Your
    server doesn't want to hear your life story!

    11. THOSE DAMN CELL PHONES:
    Don't
    ever talk on your cell phone in a restaurant. This is probably the
    rudest thing to do. If you must be on your cell, at least keep your
    voice down in respect for other customers. If you are on your cell
    phone when we walk up to greet your table we will walk away and not
    return until you get off your phone. Just show some respect and give us
    your attention for a couple of minutes.

    12. TAKE-AWAY OR TO-GOS:
    Always
    remember to tip the take-out order servers! They work just as hard as a
    server, and hardly ever get tips for it! WE DESERVE TO BE TIPPED TOO!

    13. GIFT CARDS:
    When
    you come in and use a gift card to pay for your meal, tip at least 20%
    according to the original total.....NOT the total after! And if the
    gift card covers your entire meal.....DON'T be the asshole that only
    leaves $2 your cheap ass just got a free meal.....surprise us and throw
    down a $10 or even $20, remember you did not have to pay for your meal
    this evening!!!!!

    14. HOSTS/BEING SAT:
    And please be
    gracious to the host. They follow something called rotation. It's where
    they try to make it to where each server has approx. the same amount of
    tables, so that they don't get yelled at. When you ask for a booth
    after they try to take you to a table, you're fucking up the rotation.
    If you MUST have a booth, request it while they're making their
    decision on where to sit you, not as they're walking you, after you've
    gotten to your table, and especially do not stop at the booth you want,
    and have the host keep walking without you. It pisses them off. And
    they will warn the server about you.

    An addition to rule number 14:
    No
    one likes it when you pick out your own table. ESPECIALLY if it's
    dirty. It's crazy, but people still do it, and often. It's impolite to
    watch as the host cleans the table you demand to have.

    15. SIDE ITEMS:
    Not
    every single restaurant has the same side items. The place you are
    dining out is not Wendy's. We do not always have baked potatoes, fries,
    chili, and whatever other side items you may crave. It's also not our
    fault that we don't have them. We are not corporate employees. We do
    not create the menu. Do not yell, make snide remarks, or bitch at us
    because we don't accommodate every single person that may enter our
    establishment.

    Watch the movie "Waiting" and think about what
    you're doing the next time you piss your server off. Do you really want
    to go there?

  • TheNumberScott@xanga

    I still adhere to (the perhaps now outdated?) 15% tip rule, but I do live in California, where servers get regular minimum wage ($8/hour) instead of that $2 crap.


    Basically, my tipping will go up or down based on how long I have to wait for a refill. It seems like a lot of servers will assume that once they deliver the food, their job is done until they deliver the check. I'm a thirsty guy. I probably will need at least 2 refills during the course of my meal. Not checking in at the table for over 15 minutes isn't cool. We know you've got other tables (believe me, we know. I've seen you walk by mine on your way to talk to them a million times since my drink ran out), but it takes 2 seconds to check in every once in a while when you pass. And it'll really go down if I can see you just talking to other servers not doing anything while I need something.


    And that's pretty much it. If you're really Johnny-on-the-spot with that, it'll go up, but probably not ever over 20%. If you're average, doing a good job, you'll get 15%. If I have had to sit without a drink forever, not sure whether to eat my food extremely thristy making me miserable, or to wait, and then eat it once it's cold, then you'll go down, but probably not less than 10%.


    All this is of course assuming that you have table manners, and standard customer service skills of smiling and whatnot.


    @wordsXwithoutXremorse@xanga - I'm interested to know what you would consider the appropriate tip for to go orders. As far as I'm concerned, they do not do nearly the amount of service that a normal server does, checking on my table multiple times, and continuously providing me with good service for around half an hour. My exchange with them takes less than 5 minutes. I would be inclined to give them nothing, as all they do is ring me up, and perhaps put my food into a bag. That's pretty much the same level of service I get from any fast food place, and I don't tip them anything. But then when I sign my receipt, there's that little line that says tip:, and sometimes I feel bad when I put a line through it. Sometimes though I'll put $1. How much is standard for that?

  • cindyhs@xanga

    @Katey8998@xanga - WHAT? 2.83 an hour!?That's a little ridiculous. What if the jerks don't tip or if the restaurant has very little customers? ):

    I understand how in parts of America people MUST tip at least 20%. In Canada it's minimum wage (8 or 8.50 CAD) + tip. But I know it some parts of Asia, like most Korean restaurants (unless really really high end) there is no tip, none for taxi drivers/servers/hairstylists. They actually might even get offended, just cos they're not used to the concept.

  • XbabyK@xanga

    I generally start tipping at 15% so unless something bad happens like the waitress drops off our food and never returns or she spills something and never returns, 15% is a given.  Also we have a small child so we usually have some kind of request and/or we make a bit of a mess (though we try to keep it to a minimum).

    I almost always end up tipping between 15 and 20 % though and I look for these things to judge it on:

    Is the waiter friendly enough?  I don't need them to be too outgoing or anything, but I should not be able to tell if they are having a bad day.

    Do they come back to check on us, refill drinks, etc, at least once during the meal?  Unless I have coffee, I expect to be offered two refills.

    Do they ask before bringing the check, if everything was alright and if we want anything else?

    If something goes wrong (wrong order, something spilled, slow service, etc) how do they handle it?

    If I am really wowed, I will leave more than 20%... also I adjust the amount (always up) depending on the total tab.  If we have something small, say it comes out to $10 or so, I'm not going to leave less than $2, unless the service was awful.

    Also, I never stiff them entirely.  For one thing, I know that part of the money usually goes to the hostess and sometimes to the kitchen staff as well.  If I feel like the server was just terribly awful and deserves very little or nothing, I will let them know personally, as well as let their manager know.  I have done things before like hand a tip for the hostess directly to the manager, let them know that it is for the hostess only and why the waiter deserves nothing.  That hardly ever happens though!

    I have worked for tips many a time, so I am actually pretty generous with tipping and allowing for little mistakes and such.

  • Itinvolvedwhippedcream@xanga

    @cindyhs@xanga, I only get paid $2.13 an hour!  (That's the minimum wage for waitresses!)  Some of the waitresses don't receive paychecks at all because taxes overrule the tiny amount we would receive.


    @TheNumberScott@xanga, I do to-go orders as well as waitresses, and to-go's take a bit of work too.  We take the order, hassle the kitchen workers to make sure it's ready on time, prep sides, ensure that the ticket is correct, and try to have everything ready for you when you arrive--as well as still being hot.  This becomes an issue occasionally, especially when people pick up their orders an hour after calling them in!  When a person sits-in at my restaurant to wait on their order, I always offer them a drink (which I never charge them for) and ask them about their day.  To-go servers appreciate tips because we do ensure that your food is properly organized, take your order, and sometimes even give you free things or simply just let you rant about your day.  Tips also help because unlike waitresses, we have to wait until payday to receive the money we need for groceries and rent.  $1 is helpful for sure, but if your order was over $10 or more than two plates of food, I would say anywhere from $2 to $5 would be a kind thank you--not to mention it will help the to-go person's day get better.  :)

  • Forgotten_Railroad@xanga

    I hostess most often but i waitress occasionally.  I've noticed it's funny how the people who make me work the hardest, often times leave the worst tips.  And sometimes people come in with that attitude that's just like, you better give me the world or else you get nothing!

  • Darla@lovelyish

    My first real job was in a restaurant, I was hostess, busser, I helped out the waiters and I cleaned the restaurant, we are talking hands and knees cleaning the floorboards. Still I made minimum wage which was $5.15 at the time and only 10% percent of tips. All the waiters did was take orders, I refilled glasses and helped serve. So I demand a lot for my buck. If I am eating at your restaurant you should be thankful I am spending money at your establishment anyways. In the past I have left 0% to over 100%. If you are a sucky waiter you will get a few bucks or even nothing. If you were good you get a happy note along with a good tip. I have yet to find an amazing wait staff though. 

  • rainbowbrite721@xanga

    A waitress, whether she rocks or she sucked, deserves at least 15%. Unless she was just downright rude or didn't even come to the table. You paid for your food right? If you don't want to tip at least 15% then go to a fast food restaurant. You can't stiff the cook or the manager on the cost of food, even if you didn't like it, can you? Well, even if the service isn't all that great, you still have to tip at least 15 % or you're a stingy old miser. Or else it's like you're walking out without paying the bill. You received a service, PAY FOR IT! Oh and 15% is NOT generous...it's the minimum.

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